Life brings death, divorce, job loss, hurricanes, flooding, political unrest, health issues, addictions, and economic downturns. Any of these events can have a significant effect on the dentist, team and patients: feelings of shock, grief and struggling to cope in our personal and professional lives. Our patients expect us to smile and focus on the task at hand with no distractions.
Learn how to build trust, prepare your team, prevent dilemmas, and manage inevitable conflict. Explore important conversations in the workplace related to hiring, performance, termination and relationship issues. Understand how to handle difficult situations with patients. Discover how to recognize potential emotional emergencies and develop guidelines for responding when the pain is in the brain. Recognize how the characteristics of a diverse team can benefit the whole by exploring generational differences and the opportunities they present.
Trainer: Kimberly Harms, DDS
Dr. Harms practiced dentistry as an enlisted officer in the U.S. Public Health Service, as a dental associate, and for most of her career as co-owner of a private practice in Farmington, MN. She developed a pilot project for the State of Minnesota to deliver care to developmentally disabled patients living in group homes which is still going strong 28 years later. Dr. Harms was honored to serve as a Clinical Assistant Professor in the areas of operative and hospital dentistry at Loyola University Medical Center and School of Dentistry.
Dr. Harms was the first woman president of the Minnesota Dental Association and served on the American Dental Association’s Council on Governmental Affairs representing the 10th District. She was also Chair of the American Dental Association’s Council on Communications. Dr. Harms has lectured internationally and has worked with dental schools in Mongolia and Rwanda and women’s groups in Georgia and Armenia.
Her article Keeping out of Harms’ Way: Pearls, Pitfalls and Lurking Perils of a Life in Dentistry received the International College of Dentists Leadership in Journalism Award for 2016.